How do you process returns?
Returns: If for any reason you are dissatisfied with your purchase you may return it to us within 45 days of the original purchase date. Returned products must be returned with receipt, packing slip, or invoice and in their original condition. Opened software and recorded media are not returnable unless defective. The customer is responsible for all return shipping charges. All special orders are subject to a 20% restocking fee. Please allow up to 2 weeks for your return to be processed. Your refund will be processed in the same manner in which payment was made.
Exchanges: After 45 days, and up to 1 year after original purchase, defective merchandise may be exchanged for a like item, excluding normal wear and tear. If a like item is not available, a substitution will be made at the discretion of West Music. West Music will be responsible for the costs associated with the return and replacement shipping.
Basic Beat Guarantee: If you are not fully satisfied with a Basic Beat purchase or if there are any defects with the product within the first year, let us know. We will be happy to exchange it for a replacement item or merchandise credit. All exchanges or replacements are subject to approval. West Music will be responsible for the costs associated with the return and replacement shipping.
MERCHANDISE RETURN INSTRUCTIONS:
Please call 1-800-397-9378 for a return authorization number. Have your packing slip ready when you call.
Ship returned item(s) in original packing materials via UPS or Parcel Post insured to:
Attn: West Music Returns
RA # _______________
401 Westcor Dr
Coralville, IA 52241
To assist us with your return, please document the account number listed on your packing slip on the outside of the return package.
Discrepancies or Shipping Damage: Any order discrepancies or shipping damage must be reported within 10 days of receipt. Please retain all packing materials for damaged shipments as the carrier may need to inspect them. Any pictures you could take of the damaged product or packaging would be very helpful. West Music will be responsible for the costs associated with return and replacement shipping.
How do I cancel an item or my entire order?
If your order has not yet been released to our warehouse for packing and shipping it may be canceled. Please call us at 1-800-397-9378 or email us at firstname.lastname@example.org to see if your order can be canceled.
Because we try to ensure a prompt delivery of every order, most orders are processed and released within 24 to 48 hours. If you need to cancel an order, please contact us as soon as possible so we can catch it before it's released to the warehouse for shipping.